Shipping policy


Shipping Policy

HOW CAN I PLACE AN ORDER?

To place an order, simply visit the product page of the item you'd like to purchase. Select your preferred size, color (if applicable), and quantity, then click "Add to Cart." Proceed to your shopping cart and click "Checkout." Follow the on-screen instructions to complete your purchase securely.

I ENTERED THE WRONG SHIPPING ADDRESS. CAN I CHANGE IT?

If you entered an incorrect shipping address, please contact us as soon as possible at barefoot@root-step.com.

If your order has not yet been processed, we will gladly update your shipping details. Once an order has been shipped, we cannot guarantee that the address can be changed, but we will do our best to assist you.

WHERE ARE ROOTSTEP ORDERS SHIPPED FROM?

Rootstep partners with trusted international fulfillment centers to ensure reliable worldwide delivery. The majority of our orders are shipped directly from our fulfillment partners in Asia, allowing us to maintain consistent product availability and competitive pricing.

Depending on inventory availability and the destination country, orders may occasionally be fulfilled from other regional warehouses.

HOW LONG DOES SHIPPING TAKE?

Our team works hard to process and dispatch every order as quickly as possible.

  • Order Processing: 1–2 business days.
  • Estimated Delivery Time: 6–10 business days after your order has been processed.

During holidays, peak seasons, or periods of exceptionally high demand, delivery may take 10–15 business days.

Please note that these are estimated delivery times. While most orders arrive within the stated timeframe, occasional delays caused by customs, weather conditions, or shipping carriers may occur and are beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

DO YOU SHIP INTERNATIONALLY?

Yes. Rootstep currently ships to:

  • United States
  • Canada
  • Australia
  • New Zealand
  • Most European countries

If your country is not available during checkout, please contact us at barefoot@root-step.com, and we will do our best to accommodate your request.

WHERE IS ROOTSTEP LOCATED?

Rootstep is an international e-commerce brand serving customers worldwide through a global fulfillment network.

To provide the fastest and most efficient delivery possible, orders are fulfilled from the warehouse that best matches your location and product availability.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment using our Track Your Order page.

Please allow 1–3 business days after receiving your tracking number for the carrier's tracking system to display the first updates.

If you have not received your tracking information within a few business days after placing your order, please contact us at barefoot@root-step.com, and our customer support team will be happy to assist you.